Digital product refunds
Fair help when something goes wrong.
Between Sets and Kati's other digital products are delivered securely by Lemon Squeezy. This policy explains when to contact us for a replacement or refund.
Last updated: 10 July 2026When we can help
Please contact product support if you were charged more than once for the same purchase, cannot access the file, or received a materially defective or corrupt file.
We will first try to restore delivery or provide a working file. If we cannot resolve an eligible delivery or file issue, we will arrange an appropriate refund through Lemon Squeezy.
Change of mind
We do not offer a voluntary change-of-mind guarantee once the digital product has been made available to download.
This does not exclude or limit any refund, cancellation, or consumer rights you have under applicable law.
Requesting support
Use the product-support form and include the checkout email, order number if available, and a short description of the problem. Never send full card or payment-account details.
For a missing receipt or download, you can also open Lemon Squeezy My Orders and request a secure sign-in link using the email from checkout.
How refunds are processed
Lemon Squeezy is the merchant of record and processes approved refunds through the original order. Lemon Squeezy also reserves the right to issue a refund within 60 days of purchase at its own discretion to prevent chargebacks.
Any outcome under Lemon Squeezy's terms is separate from, and does not reduce, your applicable statutory rights.